Frequently Asked Questions

Shipping

Where are you shipping from?
Texas, USA

Do you ship worldwide?
As of right now I'm testing it out with a few orders so please be patients if you do order

I've made a purchase. How long will it take for it to be shipped?
Please allow 5-7 business days for your order to be processed and shipped. During the holidays and after large shop updates, please expect delays (up to two weeks)!

I think I put in my address incorrectly. Is it too late to modify it?

Whether you mixed up the house number or put in a completely wrong address, please contact me with any changes within 24 hours of placing your order.

Review and make sure that your address is correct before placing your order. If your package has been returned to me or sent to an incorrect address, a re-shipping fee will apply. However, if an item is out of stock, a refund will be issued.

Package Insurance
Add insurance to your order in the event that your package gets damaged, lost, or mis-delivered! Keep in mind that if your order does not have insurance, I am not responsible for any lost packages or damages that occur in transit. If purchased separately, please include your Order Number in the notes during checkout. Cannot be applied after your package has been shipped.

My tracking says 'Delivered' but I didn't receive the package. What do I do?
If tracking says ‘Delivered’ but you did not actually receive it, please check around your property, check with your neighbors or contact your post office first! Also check that the shipping address you provided was correct. Unless package insurance was purchased, I'm afraid there's nothing much that I can do if your package ends up missing or got mis-delivered.

 

Pre-Orders

What is the pre-ordering process?
Pre-ordering is a method used to help fund the production of items that are costly (for example, enamel pins). Depending on the cost, a certain number of slots are needed to be filled to put the product into production. Oftentimes, a discount is offered for those that make a purchase during the pre-order period. 

The duration of a pre-order period can last for a set amount of time or until all the slots are filled.

Production
In the case of enamel pins, the artwork takes a few days to be reviewed and approved. After approval, production begins and that usually takes 2-3 weeks (can take up to 4 or longer). 

Sorting of Enamel Pins
Once the pins arrive, they go through a sorting/inspection process which can take a few days.

Pins that are considered "perfect" are labeled as Standard.  B Grades have minor flaws that can only be seen upon close inspection. C Grades will have a little more noticeable flaws, like missing enamel, deep scratches, overfill of color, etc. On occasion, there will be pins that would be graded lower than a C.

Pins that are labeled lower than Standard are sold at a discounted price.

Customers that pre-order will receive the highest quality from the batch. 

Pre-orders are "sold out"
Even though pre-order slots have been filled, this does not mean you won't have a chance at getting a pin! The way my pre-order works is that those who are able to get a pre-order slot are guaranteed a standard grade pin at an early bird discounted price. Pins of various grades and prices will be available for purchase in my store after they have gone into production and I have received them for inspection.

Ordering pre-orders and in-stock items
If your order contains both pre-order and in-stock items, all items will be shipped together. Please order in-stock items separately if you wish to have those shipped earlier.

 

Group Orders

Can I open a group order for my country?
Please contact me if you would like to open a group order. A minimum of 10 orders would be needed to fulfill a group order. Please remember that the merchandise can take several weeks to be delivered after they've been shipped.

 

Returns & Exchanges

Returns or exchanges are not accepted at this time. If your order was incorrect, please contact me and I will do my best to resolve the issue.